UA Application Support Analyst

Application Support Analyst

December 4, 2018

 

Our client needs a dynamic and motivated Application Support Analyst to join their international team. This role will offer the right individual an amazing opportunity for growth and development gaining exposure to challenging and exciting new projects.

 

 

 

Requirements

 

  • Leveraging strong analytical and problem solving skills to efficiently resolve incidents.

  • Providing client with regular and timely incident updates

  • Maintaining the highest level of client satisfaction

  • Reproducing and meticulously documenting application bugs

  • Contribute to the planning of application/infrastructure releases and configuration changes

  • Contributing to the support knowledge base

  • Assisting with a wide variety of operational projects including

  • Technical programming and scripting tasks

  • Helping client transition to support and implement best practices

  • Enhancing the customer support experience

  • Optimizing internal processes and proceures

 

 

Qualifications

 

  • Diploma or Degree in Computer Science, Engineering, or relevant software/computer related fields

  • 1-2 years of experience in software development, testing or support environment

 

 

Requirements

 

  • Knowledge of software development concepts and life cycles

  • Excellent analytical and problem solving skills

  • Excellent interpersonal and communication skills

  • Autonomous and self-driven

  • Strong organizational and planning skills

  • Knowledge of SQL, JS, PHP, CMS

  • Understanding of object oriented programming

  • Strong sense of responsibility and initiative

  • Adaptable and flexible to work under pressure

  • Willing to learn and adapt quickly in a fast paced working environment

  • A good team player and team leader

  • Strong customer service and support focus with a desire to deliver a high quality service

Fill out our application form by clicking on the "Apply Now" button below.

 

 

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