Our client needs a dynamic and motivated Application Support Analyst to join their international team. This role will offer the right individual an amazing opportunity for growth and development gaining exposure to challenging and exciting new projects.
Requirements
Leveraging strong analytical and problem solving skills to efficiently resolve incidents.
Providing client with regular and timely incident updates
Maintaining the highest level of client satisfaction
Reproducing and meticulously documenting application bugs
Contribute to the planning of application/infrastructure releases and configuration changes
Contributing to the support knowledge base
Assisting with a wide variety of operational projects including
Technical programming and scripting tasks
Helping client transition to support and implement best practices
Enhancing the customer support experience
Optimizing internal processes and proceures
Qualifications
Diploma or Degree in Computer Science, Engineering, or relevant software/computer related fields
1-2 years of experience in software development, testing or support environment
Requirements
Knowledge of software development concepts and life cycles
Excellent analytical and problem solving skills
Excellent interpersonal and communication skills
Autonomous and self-driven
Strong organizational and planning skills
Knowledge of SQL, JS, PHP, CMS
Understanding of object oriented programming
Strong sense of responsibility and initiative
Adaptable and flexible to work under pressure
Willing to learn and adapt quickly in a fast paced working environment
A good team player and team leader
Strong customer service and support focus with a desire to deliver a high quality service
Fill out our application form by clicking on the "Apply Now" button below.
